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Help signing in

Pick your problem below — each one walks you through it step by step.

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Most asked

How do I sign in?I forgot my password. How do I get back in?I got a “set up your account” email. What do I do?Why did the Portal sign me out?

Signing in & your account

Usernames, passwords, and signing in faster.

How do I sign in?You sign in with your username and password — your username is not your email.I forgot my password. How do I get back in?Get a reset link by email and choose a new password.I got a “set up your account” email. What do I do?Your first time: choose your password from the link in your welcome email.Can I sign in with my fingerprint or face instead of a password?Set up a “passkey” once, then sign in with your fingerprint, face, or phone PIN.Why did the Portal sign me out?For your security, the Portal signs you out after a while with no activity.I’m an admin — where do I get the 6-digit code?Admin accounts need a code from an authenticator app after the password. Officers don’t need this.

Still stuck? Ask a person.

Ask your supervisor or site directorThey can help in person and can reset your password.