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I forgot my password. How do I get back in?

Get a reset link by email and choose a new password.

About 3 minutes

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Before you start, have this ready

  • Your username
  • Access to your email (the reset link is emailed to you)

Step by step

Tap a step to tick it off as you go.

Reset my password

What happens next

You’ll see “Password Reset!” and go back to sign in. Sign in with your new password.

Common questions

I never got the email.

Check Junk/Spam, and make sure you typed your username correctly. If your email address isn’t on file, ask your supervisor or site director to reset your password for you.

How do I change my password if I know it?

There isn’t a “change password” button in your Profile. Sign out, then use “Forgot your password?” on the sign-in page — it works the same way.

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